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Knowledge Base

Step-by-step answers. Can’t find yours? Just ask us.

Moving to us

What's included in the free migration?
What our free migration moves, what we need from you, why most finish within one business day, and why your site stays online while we copy it.

Domains and DNS

How long do DNS changes take?
Why DNS changes show up in minutes for some visitors and hours for others, how the TTL decides it, and how to check what resolvers are actually answering.
How to point your domain to Red Water Hosting
Two ways to point a domain at Red Water: switch your nameservers to us, or change just the A record and keep your current DNS provider.

Email

SPF, DKIM and DMARC: keeping your email out of spam
The three DNS records receiving servers check before trusting your email: what SPF, DKIM and DMARC each do, what they look like, and how to test yours.

WordPress

Fixing “Error establishing a database connection” in WordPress
The WordPress database connection error means the site asked its database for content and got no answer. The four usual causes, in the order to check them.

Your account

How to cancel your plan
How to cancel a Red Water Hosting plan from the client area in three steps, what to back up first, and how the 30-day money-back guarantee works.