Knowledge Base
Step-by-step answers. Can’t find yours? Just ask us.
Fixing “Error establishing a database connection” in WordPress
What the white error screen actually means and the causes to check, in order of likelihood.
How long do DNS changes take?
Why DNS updates show up in minutes for some visitors and hours for others, and how to check the real status.
How to cancel your plan
Cancelling takes two minutes in the client area. No phone calls, no retention scripts, no guilt.
SPF, DKIM and DMARC: keeping your email out of spam
The three DNS records that make receiving servers trust your email, and how to check yours.
How to point your domain to Red Water Hosting
Two ways to point a domain at Red Water: switch your nameservers to us, or change just the A record and keep your current DNS provider.
What's included in the free migration?
Exactly what we move, how long it takes, and what we need from you.