RedWaterHST

Terms of Service

Last updated:

1. Who you're dealing with

These terms are an agreement between you and Red Water Hosting LLC, a limited liability company organized under the laws of the State of Delaware, United States ("we", "us", "Red Water"). By ordering or using our services you accept these terms, our Acceptable Use Policy, our Privacy Policy, and our Service Level Agreement. If you use the services on behalf of a company, you confirm you have authority to bind it.

2. Services and billing

  • Services are billed in advance on the billing cycle you choose at checkout.

  • Your renewal price is the price you signed up at, with one exception. If our list prices change, existing subscriptions keep their original price for the same plan and billing cycle. The exception is a rise in our own costs, such as data center, hardware or licensing costs. Then we may raise the renewal price of an existing plan, and when we do:

    • we email you at least 60 days before the renewal the new price applies to, and say what changed and why;
    • the new price applies from your next renewal, never during a period you have already paid for;
    • we raise the price of a given plan at most once in any 12 months;
    • if you do not want to pay it, cancel before that renewal and you are not charged the new price.

    We do not use introductory prices that jump at renewal. Promotional or custom pricing states its own terms at the time of the offer.

  • Invoices are issued before the due date to the email on your account. Keeping that address current is your responsibility.

  • Invoices unpaid 14 days after the due date may lead to suspension of the service. Accounts suspended for more than 30 days may be terminated after notice, and the data-retention terms in section 6 then apply.

  • Taxes: prices exclude any VAT, sales, or similar taxes we are required to collect based on your location; where applicable they appear on your invoice.

3. Money-back guarantee

New hosting plans include a 30-day money-back guarantee. Request a refund within 30 days of your first purchase and we refund the hosting fee in full. The guarantee applies once per customer, covers hosting fees only, and excludes domain registrations (registries do not refund us). Refunds go back to the original payment method. WHMCS module fees are not refundable; see section 13.

4. Payments, disputes, and chargebacks

We accept card payments through Stripe and payments through PayPal. If you believe an invoice is wrong, contact us before disputing the charge; billing mistakes are ours to fix and we fix them quickly. Opening a chargeback without contacting us first may lead to suspension of the related service until the dispute is resolved, and repeated abusive chargebacks may lead to termination.

5. Your responsibilities

  • Use the services lawfully and within the Acceptable Use Policy.
  • Keep your account credentials secure and your contact details accurate.
  • You are responsible for the content you host and for the actions of anyone you give access to your services.
  • Keep your own copies of data you cannot afford to lose. Our backups (section 6) are a safety net, not your only copy.

6. Backups and your data

  • We keep rolling automated backups of hosting services for 7 days, unless the plan you bought states a longer retention period, in which case the period stated for that plan applies. Backups are provided on a best-effort basis and are not an archival service.
  • After you cancel, or after we terminate a service, we keep your service data for 14 days. During that window you can ask us to restore it or export it.
  • At the end of those 14 days we delete it everywhere: from the server, and from every backup we hold, including off-server backups that would otherwise still be inside their retention period. Once deleted it cannot be recovered.
  • The 14-day window does not apply where we terminate a service for active harm to others or to the platform, such as spam, phishing or attacks. In those cases we may delete your service data immediately.
  • You can request earlier deletion at any time. Personal data handling is described in the Privacy Policy.

7. Suspension and termination

You may cancel any service at any time from the client area, effective immediately or at the end of the paid period. We may suspend or terminate services for breach of these terms or the Acceptable Use Policy, with notice where practicable; we act without prior notice only where the breach causes active harm to others or to the platform (for example spam, phishing, or attacks). Section 6 governs your data in every case.

8. Service level

Our uptime commitment and the credits behind it are in the Service Level Agreement. Credits issued under the SLA are your exclusive remedy for downtime.

9. Disclaimers and limitation of liability

Services are provided "as is" and "as available" to the fullest extent permitted by law. We do not promise the services will be uninterrupted or error-free. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data, and our total aggregate liability arising from or related to the services is limited to the amount you paid us in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations; where that is the case, these apply to the fullest extent the law allows. Nothing in these terms limits liability that cannot lawfully be limited.

10. Indemnification

You will defend and hold us harmless from claims and costs (including reasonable legal fees) arising from the content you host, your use of the services in breach of these terms, or your violation of any law or third-party right.

11. Governing law and disputes

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. Before starting any formal proceeding, both sides agree to try to resolve the dispute informally by contacting each other first. Formal disputes will be brought in the state or federal courts located in Delaware, and both parties consent to their jurisdiction. If you are a consumer in the European Union, mandatory consumer protections of your country of residence remain unaffected where they apply.

12. Changes to these terms

We may update these terms. For material changes we give at least 30 days' notice by email before they take effect. Continuing to use the services after the effective date means you accept the updated terms; if you do not, you may cancel per section 7.

13. WHMCS modules

This section covers the WHMCS addons we sell or give away, such as AccountGuard and Firewall Unblocker. The rest of these terms apply to modules too, except sections 3, 6 and 8, which are about hosting. Where this section and the rest of the terms differ, this section applies to modules.

  • One license, one installation. A license lets you run the module on one WHMCS installation. It is tied to that installation's domain, server IP address and folder. If you move WHMCS, reissue the license from your client area.
  • What a license does not allow. Sharing, reselling or sublicensing a license key or the module package, running it on more installations than you have licenses for, and trying to decode the encoded files or get around the license check.
  • No refunds. Module fees are not refundable, including when a license is revoked under this section. If a module does not work as its documentation describes, tell us and we will work on a fix.
  • License checks. Each module checks its license with my.redwaterhost.com. The check sends the license key, the WHMCS domain, the server's IP address and the WHMCS folder, and nothing about your clients or servers. The Privacy Policy says how long we keep it.
  • When a license ends. Paid licenses renew yearly. If a license is not renewed or is revoked, the module behaves as its documentation describes for an inactive license. AccountGuard keeps sign-in codes, passkeys and alerts running and makes its settings read-only; Firewall Unblocker stops checking and removing blocks. Your settings and records stay in your WHMCS.
  • Revoking a license. We may revoke a license, paid or free, that is used against this section or to harm others or break the law. Where the problem can be fixed, such as a second installation set up by mistake, we email you first and give you 14 days to fix it. Reselling, sharing a key or tampering with the license check leads to revocation without notice.
  • Free licenses. A free license follows the same rules. If we stop offering a free module, existing license holders get at least 90 days' notice by email before their licenses end.
  • Your configuration. You decide which servers, products and settings a module uses on your WHMCS, and you are responsible for testing an update before you rely on it in production.

14. Contact

Questions about these terms: support@redwaterhost.com. A human reads it.