Personal Data and General Confidentiality Agreement

EFFECTIVE JUNE 20, 2022

This Privacy Policy explains how RW Hosting, LLC, its brands, subsidiaries, and Affiliates (“RW Host”, “we” or “us”) collects, uses, shares and protects personal information. Headquartered in Dover, Delaware, we provide web hosting solutions including dedicated servers and virtual private servers to our customers (“Services”). RW Hosting Solutions has data center locations in USA and EU.

RW Hosting respects the privacy of every individual who visits www.redwaterhost.com (“Website”) and/or purchases its Services. This Privacy Policy is our commitment to transparency in communicating how RW Hosting collects, uses, and discloses the information that is collected from you, the visitor of its website and/or customer as well as the choices you have with respect to the information.

BY USING OUR SERVICES OR VISITING OUR SITE, YOU AGREE TO BE BOUND BY THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS POLICY, PLEASE DO NOT USE OUR WEBSITE OR SERVICES OR OTHERWISE PROVIDE US WITH YOUR INFORMATION.

SCOPE OF POLICY

This Privacy Policy applies to how we collect, use, and disclose information from the following individuals:

• Customers – individuals who register, on their own or on behalf of an entity, to use RW Hosting Services with the creation or administration of a RW Hosting account.
• Event/Marketing Participants – individuals who provide their information to RW Hosting when they register for RW Hosting surveys, subscribe to marketing material, or contests, or attend other RW Hosting events.
• Website Visitors – individuals who visit RW Hosting Website and opt to provide contact information including an email address to receive communications from RW Hosting. For purposes of this Privacy Policy, a Website Visitor does not include an individual who visits a website hosted by RW Host but owned and operated by a RW Host customer.
• This Privacy Policy does not apply to our Customers' website hosted by RW Hosting. Our Customers are responsible for the information they or their end users store in our hosting environment as well as compliance with applicable laws, regulations, and RW Host terms related to the collection and storage or personal information.

GDPR

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Data Controller

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any Personal Data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data. Definition shall have the same meaning as in Article 4(7) of GDPR.

Data Processor (or Service Providers or Sub-contractors)

Data Processor (or Service Provider or Sub-contractor) means any person (other than an employee of the Data Controller) who processes the Personal Data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your Personal Data more effectively. Definition shall have the same meaning as in Article 4(8) of GDPR.

Data Subject

Data Subject is any living individual (natural person) who is the subject of Personal Data.

User

The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

INFORMATION WE COLLECT

Customers

RW Hosting asks for your account information which includes your name, email address, physical address, phone number, credit card information, and website domain. By voluntarily providing RW Hosting with your account information, you represent that you own and consent to our use of such personal data.

Event/Marketing Participants

RW Hosting may ask for your name, email address, physical address, and phone number. Participation in events, surveys, contents, or subscribing to marketing material is voluntary and you may choose whether or not to participate and therefore disclose this personal data.

Website Visitors

At your option, RW Hosting asks and may collect your name, email address, physical address, and phone number. In addition, we also collect information such as web server logs, internet protocol (IP) addresses, browser type, or other statistical information as part of aggregated data. We use Google Analytics to help us gather statistical information about the visitors to our Website and how they use the Website on an anonymous, aggregate basis. However, we will not associate this data with your personally identifiable data unless required to do so to cooperate with law enforcement activity or other governmental request or to comply with law.

We may use this information to gain a better understanding of the users of our Website, to improve our Website, and to improve our Services. Depending on the type of browser and device that you use, you may have the ability to control the type of information that Google Analytics use. To understand how Google Analytics collects and processes data, please visit www.google.com/policies/privacy/partners/.

RW Hosting uses cookies, beacons, tags, and other tracking technologies to gather demographic information about you, identify your visits to our Website, other interactions with our Website, and personalize your search experience on our Website. We gather information such as internet protocol (IP) addresses, internet service provider (ISP), operating system, browser type, date/time stamp, and store it in log files. See our Cookie Policy, for more information.

HOW WE USE YOUR INFORMATION

RW Hosting uses the information it collects about you in the following ways:

• To respond to any requests from you regarding sales and support.
• To contact you regarding any agreements or accepted terms that you may have with RW Host for the Services.
• To provide you with marketing emails, special offers, advertising campaigns, or newsletters.
• To provide you with information logs associated with the use of RW Hosting’s Services.
• To contact you regarding functionality changes to our Services or Website.
• To develop new features and functionality to our Services and Website.
• To collect payment and bill for our Services.
• To help personalize searches.
• To diagnose problems.
• To find and prevent fraud.
• To register your domain.
• To carry out other purposes as disclosed to you through the Website, or found in terms or an agreement between you and RW Hosting.
• Process for other purposes for which we obtain your consent.

HOW WE SHARE INFORMATION

RW Hosting shares the information it collects about you in the following ways:

• Third Party Providers - RW Hosting may share your information with third party providers that provide services on our behalf. These companies may assist with marketing support, processing credit card payments, providing sales leads, and customer support. Third party providers may only process personal information pursuant to RW Hosting instructions, and in compliance with Privacy Policy and other applicable regulations (e.g. EU-US Privacy Shield framework).
• Advertising - Based on cookies and other tracking devices, we may work with advertising companies to display ads that may be of interest to you.
• Business Transactions - To provide information to a third party in the event of any disposition of all or any portion of our business (e.g. reorganization, sale, assignment, bankruptcy).
• Aggregated or De-identified Data - We may aggregated or otherwise de-identified your personal information. We own such aggregate or de-identified information and may use and share this information with third parties.
• As Required by Law or Similar Investigations - To comply with legal obligations (e.g. subpoena) or investigate potential legal violations. RW Hosting may be required to share personal data in response to lawful requests from public authorities including to meet national security and/or law enforcement requirements.
• Safety - We may disclose your information to protect and defend the safety of RW Hosting in connection with investigating and preventing fraud or security issues.