Your business website is crucial and this is why you trust RW Hosting Solutions. We feel obliged for that and we are prepared to go above and beyond in order to fulfill your expectations and ours.
Downtime and disruption are bad for business, and you want confidence that your chosen hosting provider is taking their responsibility to your business seriously.
The RW Hosting SLA has been designed to give you peace of mind. To tell you what you can expect from our team and what we’ll do to make things right if they ever go wrong.
Our Service Level Agreement (SLA) covers the various components that keep your site up, running, and safe.
For our customers, the RW Hosting SLA is a contract between you and RW Host.
It outlines our responsibilities to you and the compensation we will provide if those responsibilities are not met.
OUR PROMISE 99.9% Uptime Guarantee.
COMPENSATION If we fail to deliver on our 99.9% up time promise we will credit your account with 10% of your equivalent monthly fee, for every full 30 minutes of downtime, up to a maximum amount of your equivalent monthly fee. In order to make a claim on our SLA, please contact our team with details, and we will investigate (verified by our logs and monitoring) your claim for you.
COMPLAINTS We would like to think that we get things done right, but unfortunately, there are times when you may feel we have got it wrong. Valid feedback from our customers is an essential part of continuing to improve our services and maintain our high standards. We take all complaints and disputes very seriously and ensure that lessons are learned where applicable. If, unfortunately, you wish to make a complaint or raise a dispute with us, please submit an email to our support team – including as much detail as possible about your issue.
We will acknowledge your email within 1 business day, and aim to resolve any issues within 5 business days
EFFECTIVE JUNE 20, 2022
SCOPE OF POLICY
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Data Processor (or Service Providers or Sub-contractors)
Data Processor (or Service Provider or Sub-contractor) means any person (other than an employee of the Data Controller) who processes the Personal Data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your Personal Data more effectively. Definition shall have the same meaning as in Article 4(8) of GDPR.
Data Subject is any living individual (natural person) who is the subject of Personal Data.
The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
INFORMATION WE COLLECT
RW Hosting asks for your account information which includes your name, email address, physical address, phone number, credit card information, and website domain. By voluntarily providing RW Hosting with your account information, you represent that you own and consent to our use of such personal data.
RW Hosting may ask for your name, email address, physical address, and phone number. Participation in events, surveys, contents, or subscribing to marketing material is voluntary and you may choose whether or not to participate and therefore disclose this personal data.
At your option, RW Hosting asks and may collect your name, email address, physical address, and phone number. In addition, we also collect information such as web server logs, internet protocol (IP) addresses, browser type, or other statistical information as part of aggregated data. We use Google Analytics to help us gather statistical information about the visitors to our Website and how they use the Website on an anonymous, aggregate basis. However, we will not associate this data with your personally identifiable data unless required to do so to cooperate with law enforcement activity or other governmental request or to comply with law.
We may use this information to gain a better understanding of the users of our Website, to improve our Website, and to improve our Services. Depending on the type of browser and device that you use, you may have the ability to control the type of information that Google Analytics use. To understand how Google Analytics collects and processes data, please visit www.google.com/policies/privacy/partners/.
HOW WE USE YOUR INFORMATION
RW Hosting uses the information it collects about you in the following ways:
HOW WE SHARE INFORMATION
RW Hosting shares the information it collects about you in the following ways: